Client Terms of Use

Welcome to Mi terms.  We provide access to our platform offering access to legal professionals who provide advice and services at specified pricing, allowing you to buy legal services with confidence.

Your attention is particularly drawn to clause 4 (Payments & Refunds); clause 5 (Your Obligations) and clause 9 (Limitation of Liability).

About us

  • Company details. MI TERMS UK Ltd (company number 12882491) (we and us) is a company registered in England and Wales and our registered office is at Registered Office: Mi Terms UK Ltd | Suite A | 45 Church Road | Hove | East Sussex BN3 2BE
  • Companies House Registered No. 12882491
  • VAT number. Our VAT number is: 362 9485 63.
  • Contacting us. To contact us please email us at
  1. Our contract with you
    • Our contract. These terms and conditions apply to the supply of certain services by us to you and form a binding contract between us (Contract). They exclude any other terms that you may have come across elsewhere.
    • Entire agreement. The Contract is the entire agreement between you and us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.
    • Separate agreement with legal professional. This Contract is in relation to the services we provide you as set out in clause 3.1 and does not cover any legal services and/or legal advice and/or other services provided by a legal professional. For the avoidance of doubt, once you have placed your order you will then need to enter into a separate agreement with the legal professional relating to the provision of such legal services and we will have no responsibility or liability to you for any work carried out by the legal professional.
    • Your copy. You should print off a copy of these Terms or save them to your computer for future reference.
  2. Our services
    • Overview of Services. We will provide you with access to our platform to enable you to search for legal services that are offered at a specified price by a legal professional. The platform hosts a form setting out a description of/the range of services they provide (“Services”) and the fee they will charge for those services (“Service Description”). For clarity, the Service Description will include a clear description of what is included and excluded, so you need to check that all of your requirements are covered. If not, you can complete a bespoke Custom Order form on the platform clearly setting out your requirements, then a legal professional can accept your request for services. Each Service Description also provides information on the assumptions that have been made and the information you will need to provide, for the Services to be delivered.

3.2       Selecting a /Service/s. Before you select the option to buy, please check the description and make sure that the Service Description meets all of your requirements.

3.3       Quality Assurance. We will provide you with access to legal professionals, however, you are responsible for checking the skills, qualifications and experience of the legal professional yourself before you engage their services. For more details, please see our Quality Assurance document [].

3.4       No Guarantee. We do not make any promises as to, or guarantee, the quality or accuracy of any advice, documentation, materials or other services provided to you by the legal professional. 

3.5       Complaints. If you are not satisfied with the services we provide to you please follow the complaints procedure set out in our Dispute Resolution Policy.

  1. Payment & Fees & Refunds
    • Once you have selected to purchase your chosen Service (i.e. place your order), you will be required to pay, in full, the fee as set out in the relevant Service Description (“Fee”) via the platform. The Fee will be payable at the time you place your order. Payment must be made prior to the legal professional commencing any work and they have no obligation to provide any services to you until the relevant payment in full has been received.
    • Referral Fee. For the avoidance of doubt, the legal professional will pay us 10% of the Fee for each Service Description and any additional fees that the legal professional may charge you in relation to a Custom Order.
    • Additional Services. Should you require any services that are additional to or outside the scope of those outlined in the Service Description (“Additional Services”), a bespoke service may be required. In such circumstances, please use the Custom Order function where you will be provided a new Service Description. You shall be responsible for negotiating the fee relating to any Additional Services directly with the legal professional.  The payment for Additional Services shall be as set out in clause 4.1.

4.5       Cancellation. You have 14 days in which to cancel your order and, UNLESS the legal professional commences work that you instructed them to carry out for you, we will refund you the fee paid.

4.6       Dispute Resolution. In the event that your order is unable to be processed due to technical issues with the platform we will refund you the fee paid in accordance with our Dispute Resolution Policy.

  1. Your obligations
    • Prior to placing your order and/or the legal professional commencing any work you must ensure that:
      • Compliance with instructions. You understand and agree to follow any instructions in the relevant Service Description including any information set out in the What We Need You to Provide section of the Service Description;
      • ID Checks. You have all of the required information readily available and that it is accurate and complete, including any required ID information and documentation as set out in the Service Description;
      • You provide us with such information and materials we may reasonably require in order to supply you with our services, and ensure that such information is complete and accurate in all material respects;
      • Co-operation. You will cooperate with us in all matters we reasonably require relating to us providing you with our services;
      • Permissions and consents. you obtain and maintain all necessary licences, permissions and consents which may be required for the services before the services are commenced (including but not limited to any necessary consents required for compliance with data protection laws).
    • If our ability to provide you with services is prevented or delayed by any failure by you to fulfil any of your obligations (Your Default):
      • We will be entitled to suspend performance of the services until you remedy Your Default, and
      • We will be entitled to rely on Your Default to relieve us from the performance of the services;
      • Costs and losses. We will not be responsible for any costs or losses you sustain or incur arising directly or indirectly from our failure or delay to perform the services due to Your Default; and
      • It will be your responsibility to reimburse us on written demand for any costs or losses we sustain or incur arising directly or indirectly from Your Default.
  1. Services in UK only
    • We are unable to perform the services outside the UK.
  2. Intellectual property rights
    • All intellectual property rights in or arising out of or in connection with the services and the platform will be owned by us as set out in our Platform Terms [].
  3. How we may use your personal information
    • We will use any personal information you provide to us to:
      • provide you with our services;
      • connect you with a legal professional;
      • process your payment; and
      • inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us.
    • For more information on how we will use and protect your personal information please see our Privacy Policy [], the terms of which are incorporated into this Contract.
    • No limit. Nothing in this Contract limits any liability which cannot legally be limited, including liability for:
      • death or personal injury caused by negligence;
      • fraud or fraudulent misrepresentation; and
      • breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).
    • Limit of liability. Subject to clause 9.1, we will not be liable to you, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with this Contract for:
      • loss of income or profits;
      • loss of sales or business;
      • loss of agreements or contracts;
      • loss of anticipated savings;
      • loss of use or corruption of software, data or information;
      • loss of or damage to goodwill;
      • any economic, indirect or consequential loss
      • any other costs, damages or expenses.
    • Exclusion of liability. We also exclude, but only so far as legally possible, all terms, warranties or promises implied by law or statute.
    • Total liability. Subject to clause 9.1, our total liability to you arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will be limited to £500.
    • Supply of Goods and Services Act 1982. The terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract.
    • This clause 9 will survive termination of the Contract.
  5. Confidentiality
    • You hereby undertake that you will not disclose to any person any confidential information concerning our business, affairs, customers, clients or suppliers.
  6. Cancellation of services

11.1     The legal professional may reject your request for services in the following circumstances:

(a)        if they have a conflict of interest.

(b)        if there are any issues with your identity checks (including Know Your Client and Anti Money Laundering checks); or

(c)        if they are unable to deliver the service purchased within the parameters of the service description

  1. Termination, consequences of termination and survival
    • Termi Without limiting any of our other rights, we may suspend the performance of the services, or terminate the Contract with immediate effect by giving written notice to you if:
      • you commit a material breach of any term of the Contract and (if such a breach is remediable) fail to remedy that breach within 14days of you being notified in writing to do so;
      • you fail to pay any amount due on the due date for payment;
      • you take any step or action in connection with you entering administration, provisional liquidation or any composition or arrangement with your creditors (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of your assets or ceasing to carry on business;
      • you suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business; or
      • your financial position deteriorates to such an extent that in our opinion your capability to adequately fulfil your obligations under the Contract has been placed in jeopardy.

(f)           you do anything that contravenes our Acceptable Use Policy.

  • Consequences of termination. In the event of termination (or expiry) of the Contract you hereby undertake that you will not access the platform or the services and, if applicable, you shall ensure that your employees, officers, representatives, subcontractors or advisers do not access the platform or the services. From the effective date of termination we will be able to deny you access to the platform or the services.
  • Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination will remain in full force and effect.
  • For the avoidance of doubt, despite the termination of the Contract, the legal professional may be prevented from providing services directly to you, outside of your platform, for a period of time.
  1. Events outside our control
    • We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control).
    • If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract we will contact you as soon as reasonably possible to notify you, and our obligations under the Contract will be suspended.
  1. Communications between us

14.1     When we refer to "in writing" in these Terms, this includes email.

14.2     Any notice or other communication given under or in connection with the Contract must be in writing and be delivered personally, sent by pre-paid first-class post or other next working day delivery service, or email.

14.3     A notice or other communication is deemed to have been received:

  • if delivered personally, on signature of a delivery receipt or at the time the notice is left at the proper address;
  • if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second working day after posting; or
  • if sent by email, at 9.00 am the next working day after transmission.

14.4     In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

14.5     The provisions of this clause will not apply to the service of any proceedings or other documents in any legal action.

  1. General

15.1     Assignment and transfer

  • We may assign or transfer our rights and obligations under the Contract to another entity.
  • You may only assign or transfer your rights or your obligations under the Contract to another person if we agree in writing.

15.2     Variation. Any variation of the Contract only has effect if it is in writing and signed by you and us (or our respective authorised representatives).

15.3     Waiver. If we do not insist that you perform any of your obligations under the Contract, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we do waive any rights, we will only do so in writing, and that will not mean that we will automatically waive any right related to any later default by you.

15.4     Severance. If any provision or part-provision of this Contract is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of this Contract.

15.5     Third party rights. The Contract is between you and us. No other person has any rights to enforce any of its terms.

15.6     Governing law and jurisdiction. The Contract is governed by English law and we each irrevocably agree to submit all disputes arising out of or in connection with the Contract to the exclusive jurisdiction of the English courts.

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